While the network quality research has been os- cillating between user- and technology-driven viewpoints, the evolution of a utility-centric perspective is still a good way off. Today, not only insufficient data exists on network quality market figures, but also on the user’s usage appreciation across service types and test ranges. Filling those research gaps, the present work presents a novel model, mainly constructed around existing empirical Quality of Experience (QoE) materials, which approximates both ISP and user utilities. A focus is set on the case of controlled quality and service degradations that intelligently adapt services upon resource shortages. In a case study, this model is applied to the case of Video on Demand services.

Top