An Ontology-Based Approach for Defining Compliance Rules by Knowledge Workers in Adaptive Case Management

An Ontology-Based Approach for Defining Compliance Rules by Knowledge Workers in Adaptive Case Management

Abstract

Empowering knowledge workers (KWs) to act more efficiently and flexibly in unpredictable situations is the main focus of Adaptive Case Management (ACM), although ad hoc actions at runtime shall not violate the consistency and compliance of an on-going case. In this paper we discuss how business constraints stemming from regulatory laws or standards are transferred from textual sources to formal specifications in the form of compliance rule objects relating to ACM objects. In order to mitigate the knowledge barriers between business and IT, we apply an ontology-based solution allowing KWs to define compliance rules from a pure business perspective using domain-specific terms. We demonstrate the implementation using a repair service case and discuss the benefit of our approach for the sake of administration of business aspects by KWs without IT involvement.

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Authors
  • Tran, Thanh
  • Weiss, Erhard
  • Adensamer, Alexander
  • Ruhsam, Christoph
  • Czepa, Christoph
  • Tran, Huy
  • Zdun, Uwe
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Shortfacts
Category
Paper in Conference Proceedings or in Workshop Proceedings (Full Paper in Proceedings)
Event Title
5th International Workshop on Adaptive Case Management and other Non-workflow Approaches to BPM (AdaptiveCM 16), 20th IEEE International Enterprise Computing Workshops (EDOCW 2016)
Divisions
Software Architecture
Subjects
Informatik Allgemeines
Software Engineering
Datenverarbeitungsmanagement
Angewandte Informatik
Informatik in Beziehung zu Mensch und Gesellschaft
Event Location
Vienna, Austria
Event Type
Workshop
Event Dates
05 - 09 Sep 2016
Date
September 2016
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