Transforming Compliance Regulations into User Experience

Transforming Compliance Regulations into User Experience

Abstract

Compliance regulations are still often hard-coded in prescriptive, rigid business pro-cesses and perceived as a burden and obstacle for knowledge work, or even worse, they are just evaluated post ex (i.e. through audits) without providing any prior IT tool support during case enactment. In this chapter, we discuss how compliance regula-tions, specified by a domain specific business vocabulary and semantics (business ontology) can be leveraged to enable compliance by supporting the knowledge workers rather than interfering with their work. Support can be provided in form of a natural language compliance rule editor using the terms from the domain specific business vocabulary (ontology-based compliance rules). This way, reactive as well as proactive guidance can be offered that takes both the compliance rules and the knowledge workers’ past decisions into account to enhance the users' working experience. This opens the stage for new ACM based business applications that truly serve the needs of business users focusing on delivering value to their customers.

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Authors
  • Czepa, Christoph
  • Zdun, Uwe
  • Ruhsam, Christoph
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Shortfacts
Category
Book Section/Chapter
Divisions
Software Architecture
Title of Book
Intelligent Adaptability
Date
2017
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