Problems and Challenges When Implementing a Best Practice Approach for Process Mining in a Tourist Information System
Abstract
The application of process mining techniques for analyzing customer journeys seems promising for different stakeholders in the tourism domain, i.e., the tourism providers are enabled to, e.g., find nice offers or partner services and the guests can improve their holiday experience. One precondition for mining processes (high quality) logs. This paper reports on experiences in implementing a data warehouse component for storing process logs in the tourism information system oHA. It shows which analysis questions can be answered by applying process mining and analysis on the logs. Finally, lessons learned are discussed.
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- Lux, Marian
- Rinderle-Ma, Stefanie
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Shortfacts
Category |
Paper in Conference Proceedings or in Workshop Proceedings (Paper) |
Event Title |
Int'l Conference on Business Process Management 2017 |
Divisions |
Workflow Systems and Technology |
Event Location |
Barcelona, Spain |
Event Type |
Conference |
Event Dates |
10-15 September 2017 |
Series Name |
BPM 2017 Industry Track |
Page Range |
pp. 1-12 |
Date |
2017 |
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