Traditional design methods, based on analytical rationale, often cannot address upcoming challenges e.g., related to the digital business transformation in volatile environments. Analytical rationale assumes a particular result and provides the methods and tools for achieving it. Nowadays, however, the result of a business transformation is often not precisely known nor the ways and means to achieve it. As a result, methods and tools are required that foster creativity while allowing customization to specific requirements or stakeholder needs. This paper proposes customized design thinking processes, realized with a conceptual modelling approach. The approach supports creativity in transformative business design. It shows how numerous design thinking tools can be integrated into a single conceptual modelling approach - supported by a modelling platform. The platform facilitates efficient and flexible design of novel business solutions. The created models moreover serve as a formalized knowledge base that enables knowledge processing and reuse.

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