Design Thinking and its tools facilitate the service design process through interpretation and visualization means for design prescriptions. However, Design Thinking artefacts do not connect conceptually to enterprise models or resources yet service design approaches emphasize the need for resource integration mechanisms, which align the enterprise aim and resources with the customer value process. The paper at hand proposes an end-to-end process for the software- supported transformation of tangible Design Thinking artefacts into diagrammatic models with the simultaneous semantic enrichment of the objects aiming to support the aforementioned service design process. This and the ability to connect the Design Thinking artefacts with enterprise resources innovates the way diagrams can be used in industry work environments.

Top